Introduction

At Little To Wow, we aim to provide a seamless and satisfying shopping experience for all our Australian customers. Below are the details of our shipping and returns policy.

 

Shipping Policy

1. Shipping Methods

We offer shipping across Australia. Shipping costs and delivery options will be calculated at checkout based on your location and the size of your order.

2. Processing Time

All orders are processed within 2-4 business days. Orders placed on weekends or holidays will be processed on the next business day. Once your order has been shipped, you will receive a confirmation email with tracking information.

3. Shipping Costs

Shipping fees are calculated based on your order total and the delivery location. You will see the final shipping cost at checkout.

4. Delivery Times

We aim to deliver orders promptly. Typical delivery times within Australia are as follows:

  • Standard Shipping: 5-7 business days.
  • Express Shipping: 2-3 business days.

Please note that delivery times are estimates and may vary depending on factors such as location or unforeseen delays.

5. Shipping Restrictions

We currently only serve customers within Australia and do not offer international shipping at this time.

6. Lost or Damaged Items

If your order is lost or arrives damaged, please contact us within 48 hours of receiving the item. We will work with you to resolve the issue and arrange a replacement or refund if necessary.

 

Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, please review our return policy below.

1. Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in its original packaging.
  • You must request the return within 14 days of receiving the order.
  • Proof of purchase is required (order number, receipt, etc.).

Custom orders, sale items, or final clearance pieces may not be eligible for return. Contact us for more information on non-returnable products.

2. Return Process

To initiate a return:

  1. Contact us at info@littletowow.com.au with your order number and reason for the return.
  2. We will provide a return authorization and instructions for sending the item back.
  3. Ship the item in its original packaging.

Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

3. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and the amount will be credited to your original payment method within 5-10 business days.

Shipping fees are non-refundable, and return shipping costs may be deducted from your refund, if applicable.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or refund.

 

Contact Us

If you have any questions about our shipping or returns policy, feel free to contact us at:

Little To Wow
Email: info@littletowow.com.au